At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.

Your Purpose

As a Partnerships Account Manager, you will play a critical role in managing and growing Brightline’s most valued partnerships. This role blends marketing strategy, operational execution, and sales to enhance partner engagement, drive upsell opportunities and retain key accounts.

You will act as a strategic partner to our clients, managing end-to-end account operations while developing insights from marketing performance to improve campaigns and maximize the value of each partnership.

This role is perfect for a dynamic individual who thrives in a fast-paced environment and is passionate about managing partner relationships, optimizing marketing campaigns, and driving both retention and growth.

Your Role

Partnership Management & Operations
- Serve as the primary point of contact for assigned partners, overseeing the day-to-day management of partnership deliverables.
- Coordinate and execute partnership agreements, ensuring operational excellence in delivering all contracted benefits (e.g., branding, in-lounge activations, events).
- Collaborate cross-functionally with marketing, operations, and sales teams to ensure the seamless execution of partnership deliverables.
Marketing Strategy & Analytics
- Work closely with partners to understand their goals and build tailored marketing campaigns that drive results.
- Analyze marketing performance using key metrics and provide insights and recommendations for optimizing campaigns.
- Prepare and present quarterly business reviews (QBRs) and performance reports to partners, highlighting success metrics and identifying opportunities for improvement.
Upsell & Revenue Growth
- Proactively identify and pursue upsell opportunities, working with partners to enhance their involvement with Brightline through expanded sponsorships, additional activations, or marketing initiatives.
- Leverage data insights to recommend cross-promotional campaigns or innovative ways to engage Brightline’s customer base, driving additional revenue.
Retention & Relationship Building
- Develop strong, long-lasting relationships with partners to increase loyalty and drive long-term retention.
- Regularly engage partners in new Brightline developments and potential opportunities to deepen the partnership.
- Ensure partner satisfaction through exceptional service and by addressing issues swiftly and effectively.
Sales Support & New Business Development
- Collaborate with the VP of Corporate Partnerships to identify potential new partners or industries for expansion.
- Support the development of proposals, pitches, and presentations that clearly communicate partnership opportunities and benefits.
- Provide input on sales strategies, target prospects, and upsell approaches based on current partner insights and industry trends.

We are a new business model – agile and evolving. This job description isn’t meant to be a complete list of your qualifications or all the things you’ll do. 

Your Qualifications

Bachelor’s degree in marketing, business, communications, or a related field.
3-5 years of experience in account management, marketing, partnerships, or business development.
Strong analytical skills and experience using marketing analytics to inform strategies and optimize campaigns.
Proven success in upselling and managing key accounts with a focus on retention and revenue growth.
Ability to manage multiple projects, prioritize tasks, and work cross-functionally to ensure smooth operations.
Excellent communication and presentation skills, with experience building relationships with C-suite and senior executives.
Familiarity with CRM systems, marketing analytics tools (e.g., PowerBI, Google Analytics, Tableau, and/or HubSpot), and project management software (e.g., Asana, Trello, or similar) preferred.

Able to travel along our corridor (Miami to Orlando) for activations, client meetings and other business needs.

Combine your experience, innovation, and entrepreneurial spirit by joining our growing team in Florida and Nevada. Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.

Brightline is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Partnerships Manager