At Ubisoft Montreal, a leader in the video game industry located in the vibrant Mile-End neighborhood since 1997, we offer a unique work environment that allows you to create and enhance games that are part of internationally renowned AAA franchises.
When you join Ubisoft Montreal, you become part of a community of exceptional developers united by their drive to innovate, be creative, and work with cutting-edge technologies. You'll discover a world where employees benefit from continuous career development, a welcoming learning environment, and competitive compensation packages.
Most importantly, at Ubi Montreal, you'll contribute to a wide range of high-profile and high-quality titles-Assassin's Creed, Far Cry, Rainbow Six, Watch_Dogs, For Honor, and... well, we can't share all our secrets now, can we?-and collaborate with some of the greatest talents in the industry.
Job Description
What you do:
The main responsibilities and routine tasks of the Client Manager/Studio Operations Lead are to:
• Act as major point of contact between clients and Workplace (WP) and IT teams to manage priorities and ensure deliverables are met; act as the main point of escalation. Promote clients' needs and drive change according to priority.
• Maintain complete understanding of studio needs, including day-to-day operations needs, usage of existing systems/services/spaces, ongoing projects and WP and IT operations activities.
• On-site landlord relationship management
• On-site sub tenant relationship management
• Act as a bridge between domains and functions for all client needs relating to Studio IT and WP Operations (client-centric approach)
• Assess clients' satisfaction and work to improve the relationship by :
• Providing counsel, visibility and consistent results to clients;
• Remaining up-to-date on clients' reality and constraints;
• Maintain and regularly provide status updates on Zone Initiatives where they impact the Studio
• Share updates, development and improvement opportunities with Operations Managers and Workplace and IT Leadership
• Negotiate, document and track support needs and service level objectives;
• Coordinate with Project Managers and Operations Team Managers to ensure customer expectations are met;
• Recommend and help implement improvements to existing processes;
• Propose, plan and implement internal initiatives to improve client-operations communications and provide greater visibility into both Zone and Studio initiatives
• Create and regularly produce client and WP and IT Leadership facing reports and presentations;
• Work closely with the Project Managers,
Operations Managers and other internal teams to resolve issues;
• Carry out all other related tasks
Qualifications
What you have:
• 7+ years of experience in construction project management, interior design, facilities management or building operations within a large organization
• 5 years of experience customer service or customer relations role
Training and Experience:
• Facilities Management, Architecture, Interior Design, Construction Project Management
• University Degree in a relevant field
Skills:
• Integrity and trustworthiness
• Excellent customer service skills
• Excellent project management skills
• Excellent communication and writing skills
• Excellent analytical and problem-solving skills
• Proactive and autonomous
• Ability to multi-task and prioritize
• Ability to make complex information accessible
• Ability to work under stress
Knowledge and requirements:
• Facilities management, interior design, construction, architecture, project management certifications are an asset
• Bilingual - English and French both written & spoken
• On site in Toronto 5 days per week with occasional travel to other studios in the Zone.
Jobcode: Reference SBJ-rnoezk-38-154-200-157-42 in your application.
